ZEONSHIP

LEGAL / 01

Terms of service

Effective June 2026. These Terms govern your use of the ZEONSHIP service and the public website at zeonship.com. ZEONSHIP is operated by ZEONLOGISTICS and its origin-country affiliates.

These Terms govern the public site and any informal communications. A separate Master Services Agreement (MSA) is the binding contract for any active carrier partnership.

1. Definitions

  • "ZEONSHIP", "we", "us", "our" — the reshipping and carrier-partnership brand operated by ZEONLOGISTICS and its origin-country affiliates.
  • "Carrier Partner" — any delivery operator (national post, regional courier, fleet operator, 3PL, bonded warehouse operator, or similar) that has executed a Master Services Agreement with us.
  • "Parcel" — any item, package, or shipment routed through the ZEONLOGISTICS origin network for last-mile delivery by a Carrier Partner in the destination country.
  • "Origin Warehouse" — any of our facilities in the United States, Greece, China, Türkiye, or Italy that receives and processes Parcels for outbound dispatch.
  • "MSA" — the Master Services Agreement executed between us and a Carrier Partner, which controls the operational and commercial terms of the partnership.
  • "NDA" — the mutual non-disclosure agreement executed before sharing confidential information.

2. Scope of these Terms

These Terms apply to (a) general visitors to the public website, (b) prospects who submit the partner application form at /carriers.php, and (c) any communications between us and a prospective Carrier Partner prior to execution of an MSA. After an MSA is executed, the MSA controls all matters within its scope; these Terms continue to apply only to non-MSA matters such as use of the public website.

ZEONSHIP is not a consumer service. We do not contract directly with end-customers. End-customers are served by Carrier Partners in their destination country under those partners' own terms.

3. Acceptance and changes

By using the public website or submitting the partner application, you accept these Terms in full. We may amend these Terms; material changes will be notified by posting an updated version with a new effective date. Continued use of the website constitutes acceptance.

4. Eligibility

The carrier partnership program is open only to legal entities licensed to provide delivery services in their country of operation. You may not apply or hold a partnership if you are resident in, ordinarily located in, or directing the partnership from a jurisdiction subject to comprehensive trade sanctions imposed by the United States, the European Union, the United Kingdom, or the United Nations.

You confirm that you, your beneficial owners, and your designated officers are not designated on any sanctions, terrorism, or restricted-party list maintained by the United States Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom HM Treasury, or the United Nations Security Council.

5. Application and review

Submission of the partner application form does not create a partnership. Partner ops reviews applications on a rolling basis. Approval is at our discretion and is typically conditioned on completion of know-your-customer (KYC) checks, demonstration of operational capacity, and execution of the NDA and MSA.

6. Confidentiality

Information exchanged before MSA execution is governed by the mutual NDA when one is in place. The boilerplate at /partner-nda.php reflects our standard form. Where no NDA is in place, neither party should share information designated by the other as confidential.

7. Prohibited items

Items prohibited by the laws of the origin country, the destination country, applicable international agreements, or any contracted carrier's terms are screened out of the network upstream and never enter a Carrier Partner manifest. Our published prohibited items list is non-exhaustive. If a Carrier Partner identifies a prohibited item in their manifest post-handoff, they must escalate to partner ops within the 48-hour exception window defined in the MSA.

8. Operations and SLAs

Specific operational requirements — on-time delivery rate, exception resolution timelines, scan compliance, claim ratio thresholds, weekly volume forecast accuracy — are defined in the MSA per partnership. Without an MSA in place, no operational commitments exist.

9. Commission and settlement

Carrier Partners earn per-parcel commission as defined in the rate card attached to their MSA. Settlement runs monthly on the first business day of the following calendar month, in the currency and via the method specified in the MSA. Volume bonuses, dispute mechanics, and chargeback handling are defined in the MSA.

10. Customs handoff

The Carrier Partner is responsible for clearing parcels through destination customs unless otherwise specified in the MSA. We provide customs documentation prepared at origin; the Carrier Partner is responsible for the accuracy of any local supplementary declarations and for paying duties, taxes, and clearance fees as the importer of record or its designated representative.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to any Carrier Partner under these Terms (pre-MSA) is limited to US $1,000. Post-MSA, the MSA's liability provisions control. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or anticipated savings.

12. Indemnification

You will indemnify, defend, and hold harmless ZEONSHIP, ZEONLOGISTICS, and our affiliates from any claim, fine, penalty, loss, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your delivery operations, (c) any inaccurate or misleading representation in your partner application, or (d) your violation of any third-party right or applicable law.

13. Termination

Either party may stop using or providing access to the public website and pre-MSA communications at any time. MSA termination is governed by the MSA. On termination of an active partnership, the MSA's wind-down provisions control.

14. Force majeure

Neither party is liable for failure to perform any non-payment obligation due to events beyond its reasonable control, including natural disasters, pandemics, armed conflict, civil unrest, governmental action, carrier work stoppages, customs closures, or major infrastructure failure. Affected obligations are suspended for the duration of the event.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising under these Terms (and not within scope of an MSA's dispute clause) is subject to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

16. Severability and entire agreement

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and the MSA for any active partnership, constitute the entire agreement between you and us regarding the subject matter and supersede any prior understanding.

17. Notices and contact

Notices and operational inquiries: use the contact form with the relevant topic ("Legal / NDA / MSA" for formal notices; "Carrier partner inquiry" for operational matters).